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#Remotely support android how to
#Remotely support android full

The specialist can take a screenshot on a remote mobile device in real time (after the screenshot is done, the image is automatically sent to the program TeamViewer on the tech’s computer) The support specialist can communicate with the end-user in order to better understand the problem and give the necessary advice (no phone call is needed).

#Remotely support android full

In addition, TeamViewer QuickSupport offers device management and full remote access to the display for Sony, Medion, Alcatel One Touch / TCL devices. It’s even possible to delete applications and terminate processes on a remote phone, tablet, or any other gadget. With this dedicated program, an IT professional can connect to and remotely support Android devices from his own computer. It significantly facilitates the work of technical support teams at the same time improving the quality of the service they provide. The application is designed for mobile operators, technical support services, system administrators, etc. This tool provides remote access to mobile devices through TeamViewer software and helps to troubleshoot users' problems from a remote location. TeamViewer QuickSupport is a handy solution for remote support of Android-based and iOS devices. To increase the efficiency of communications with your customers, you can exchange video, audio, and text messages in real time via a convenient HelpWire live chat. You can add the solution to your offering and distribute HelpWire under your company’s logo and name. By offering the support service with the remote access capability, you gain a significant advantage over your competitors that still rely on traditional methods of customer support. The advanced encryption that HelpWire uses will protect all transported traffic from unauthorized access.

Secure communications over the network.

The software allows accessing remote Android devices with just a couple of clicks. With HelpWire, you’ll be able to provide rapid responses to your customer needs.

Once the problem is fixed, the operator disconnects from the phone and ends the support session.

Next, the tech connects to the client’s Android phone over the Internet and works with it as if the device were attached directly to the experts PC.

Then, the customer waits for a tech specialist and, once the technician starts the session, describes the problem using the HelpWire live chat.

Your client plugs their Android phone into a USB port of their local computer, starts HelpWire, and logs into the software account.

#Remotely support android how to

Still wondering how to remotely support an Android phone? Here’s a simple step-by-step instruction: